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Our team holds an NSI Gold Standard certification

Returns Policy

Satisfaction Guaranteed
Telcam Security Solutions stands behind the quality and effectiveness of our security and safety products. If for any reason you’re not completely satisfied with your purchase, our returns policy allows for a full refund, exchange, or store credit within 14 days of physically receiving the product​. For all of our services, it will be completed within 28 days of your booking. Your peace of mind is our priority.

Hassle-Free Returns
To ensure a smooth return process, items must be in their original, unopened condition, complete with packaging and all accessories and documentation. We strive to make returns as effortless as possible, reflecting our dedication to exceptional customer service.

Exclusions & Exceptions
Given the specialized nature of security and safety solutions, certain items may be exempt from our standard return policy, such as custom-configured systems or personalized items. However, our commitment to your satisfaction means we’re here to work with you to resolve any issues with products that may fall into these categories.

Seamless Returns Process
Should you need to return a product, our customer-focused support team is here to guide you through the process. Contact us for a return authorization, and we’ll provide all the information you need to return your item. We understand the importance of security in your decisions, and we aim to process refunds promptly upon receipt and inspection of the returned items.

Dedicated Support
Our commitment to your satisfaction extends beyond sales. The Telcam team is here to support you with any questions or concerns regarding shipping, returns, or your security system needs. With over 21 years of experience and a reputation built on reliability and cost-effectiveness, we are dedicated to upholding the highest standards of customer service.